A central location from which network administrators manage, control and monitor one or more networks.

The overall function is to maintain optimal network operations across a variety of platforms, mediums and communications channels. The center carries out round-the-clock monitoring and network management, reduces incident rate, ensures high infrastructure performance, increasing the efficiency of service delivery while reducing risks and operating costs.


How Network Operations Center (NOC) functions?

A network operation center monitors the telecommunication network for alarms or certain conditions that may require special attention in order to avoid impact on network performance. They monitor power failures, communication line alarms and performance issues that may affect networks. NOCs are capable of analyzing problems, performing troubleshooting, communicating with site technicians and tracking problems until they are resolved. Network operation centers serve as the main focal point for software troubleshooting, software distribution, and updating router and domain name management in coordination with affiliated networks and performance monitoring.

Network operation centers handles issues in a hierarchical manner so that if an issue is not resolved in a specific time frame, the next level is informed to speed up the problem solving. Most of the network operation centers have multiple tiers, which define the skill of a network operation center technician. The issues that go through a NOC are escalated in a hierarchic manner. When an escalated issue is not resolved within the stipulated time, it is escalated once again to the next level to ensure speedy resolution.