Building an MVP Faster With a Dedicated Team

about paysafe

Paysafe provides payment solutions that power the everyday. The multinational organisation operates multiple brands across the e-cash, payments processing and digital wallets spectrum, serving over 145 million customers of varying size and scale.

Reviewed on
Rated 5 out of 5
31 Reviews
30,000
+

Hours delivered back to the business

100
+

SOX compliance in Settlement process automation

95
+

Success rate of bot case completion

6
+

For functional release of OBT, RTS and OGS

The Chalange

Following a period of rapid growth through acquisition, Paysafe were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.

Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.

Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.

What did
Tecnologia do

Paysafe & Tecnologia’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Tecnologia have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.

Automation Delivery – Tecnologia are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Tecnologia have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.

Mobile ChatBot Migration – Tecnologia led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Tecnologia has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.

The Results

  • 30+ processes delivered
  • Over 30,000 hrs delivered back to the business
  • 100% SOX compliance in Settlement process automation
  • >95% success rate of bot case completion
  • SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms

The technology that we use to support Paysafe

JavaScript
TypeScript
Node.JS
React
Swift
Java
Objective-C
RxJava

Ready to reduce your technology cost?

Let’s Talk
case studies

See More Case Studies
Case Studies

Scaling a SaaS Product Without Hiring Delays

The Challenge:
A growing SaaS company needed to expand its engineering team quickly to keep up with product demand, but faced long hiring cycles and limited local talent availability.

Our Solution:
We provided pre-vetted developers within days, matching their tech stack and team structure. The engineers integrated directly into their workflow and started contributing immediately.

The Result:
The company accelerated development, reduced backlog pressure, and avoided months of recruitment delays — while maintaining high code quality.

Learn more
Case Studies

Extending an In-House Engineering Team

The Challenge:
An established company needed to increase development capacity without the complexity of hiring full-time employees.

Our Solution:
Our developers joined their internal team, aligned with their processes, and contributed across ongoing projects.

The Result:
The company increased delivery speed and flexibility without increasing internal hiring overhead.

Learn more
Case Studies

Using AI Tools Without Replacing Engineers

The Challenge:
A company wanted to leverage AI tools to speed up development but lacked the expertise to integrate them effectively into real workflows.

Our Solution:
Our engineers used AI tools to assist development while maintaining full control over architecture, logic, and product decisions.

The Result:
The team improved productivity and reduced development time — without sacrificing code quality or long-term maintainability.

Learn more
Contact us

Build Your Engineering Team in Days, Not Months

Stop losing time, revenue, and momentum. Get a fully integrated engineering team working on your product in as little as 5–10 business days.

Book Your Free Consultation
Email Us to Book a Time